Our front office is a big part of what makes the Pondworks experience different.  You can expect to have friendly, helpful, and accountable assistance with the administrative details of seeking mental health care.  Our front office assists our providers and patients with:

  • ​Appointments
  • Billing
  • Insurance claims
  • Prescriptions
  • Medical records

Administrative Hours

Monday – Thursday 9:00 a.m. – 4:00 p.m.
Friday 9:00 a.m. – 1:00 p.m.

​Billing Questions

Monday – Thursday 10:00 a.m.- 2:00 p.m.
Friday 10:00 a.m. – noon


Office Manager

Angela is responsible for all daily administrative processes related to patient care. Since joining Pondworks in 2014, Angelia’s work ethic, efficiency and professionalism have enabled us to grow and serve a greater number of Austinites.

Angela Zimmerman


Administrative Assistant

Latresia joined Pondworks in 2016. She contributes her vast health care experience to our back office, researching problems with insurance claims and helping to keep our books in order.


Director of Operations and Business Development

Tricia has a passion for quality improvement, especially when it comes to making it easier for patients to access to greater emotional and mental health. Her behind-the-scenes role at Pondworks includes creating most of the administrative systems in the office and ensuring that service to patients is always considered first. Tricia’s many “hats” include

  • managing operations
  • bookkeeping and finance
  • human resources
  • strategy
  • patient advocacy
  • marketing, including maintaining the Pondworks website
  • measurement and evaluation
  • working with insurance companies

Tricia has an MBA from Rice University, and her professional experience includes work in health care quality improvement at Dartmouth-Hitchcock Medical Center.

For fun, she enjoys music and basketball.