Financial Matters | Psychiatrist and Mental Health Clinic That Accepts Commercial Health Insurance

The time, money and energy you devote to your mental health is an investment.

We believe we can help make the returns–which include feeling better, having more satisfying relationships, and enjoying greater success in your personal and professional goals–more than worthwhile.  About half of our patients pay for their Pondworks visits out of pocket; the remainder have a portion reimbursed by their insurance company.

If you see a provider who is in-network with your insurance company, our office will submit claims on your behalf.  Please visit our Insurance Terminology page for many details about mental health care coverage. We urge you to print out this page when you call your insurance company prior to your first visit to verify your benefits and coverage.  Remember to use the phrase, “outpatient behavioral health in an office setting!”  This prep work takes time, effort, and courage, just to establish care with a new provider.  Trust us: it is not fun to come out of your first visit and learn that we don’t work with your insurance company!
Insurance plans vary widely in terms of

  • coverage for behavioral health (occasionally this is different than your benefits for medical coverage, and may even be outsourced to a separate company)
  • co-pay or co-insurance amounts
  • requirements for meeting a deductible before coverage begins
  • requirement for an authorization for coverage for a defined number of visits

What are my options if Pondworks is out of network with my insurance company?

  • Don’t panic!  Often, patients are still able to see a provider with some financial contribution from their insurance company.  Check your insurance benefits for “out of network, mental health.”  These benefits vary widely from company to company, and can also vary compared to your “in network” benefits.  If you choose this option, our office will supply you with a written statement to submit to your insurance company for reimbursement.  You are responsible for obtaining authorization, if required.
  • For more details about this process, please see How to File an Out of Network Claim


Federal & State “Mental Health Parity” Laws:


Your health insurance plan is required to reimburse your mental health care on parity with your coverage for all other medical care, such as for heart disease, diabetes, or cancer.  Contact the Texas Department of Insurance to file a mental health parity complaint.


I have insurance and/or billing questions!

  • Our administrative staff can be reached at (512) 420-2224 or (512) 371-9555, ext. 4.
    Monday – Thursday, 9:00 a.m. – 2:00 p.m.
    Friday 9:00 a.m. – 12:00 p.m.
  • Our office accepts cash, personal checks, Visa, Mastercard, American Express, and Discover.
  • You can make an online payment or set up a payment plan through our Patient Portal.

Providers and Psychiatrists That Take Insurance

Often times, we get calls asking, “I see that you’re a psychiatrist near me, do you accept (insert insurance plan)?”   In general, we do work with:

None of our providers are in-network with the following plans:

Our providers are in-network with the following insurance companies:

Bernard Kim, MD:

  • Beacon Health Options
  • Blue Cross Blue Shield of Texas
  • Humana Behavioral Health
  • ComPsych
  • Magellan Behavioral Health
  • Whole Foods Corporation (Employers Health Network)
  • Dr. Kim is out of network with Blue Cross Blue Shield in cases in which they outsource mental health benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Tracy Figlan, MSN, APRN, PMHNP-BC:

  • Beacon Health Options
  • Blue Cross Blue Shield of Texas
  • ComPsych
  • Humana Behavioral Health
  • Magellan Behavioral Health
  • Whole Foods Corporation (Employers Health Network)
  • Tracy is out of network with Blue Cross Blue Shield in cases in which they outsource mental health benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Lauren Cone, MSN, APRN, PMHNP-BC:

  • Beacon Health Options
  • Blue Cross Blue Shield of Texas
  • Humana Behavioral Health
  • Magellan Behavioral Health
  • Lauren is out of network with Blue Cross Blue Shield in cases in which they outsource mental health benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Justin Cullers, MSN, APRN, PMHNP-BC:

  • Beacon Health Options
  • Blue Cross Blue Shield of Texas
  • Humana Behavioral Health
  • ComPsych
  • Magellan Behavioral Health
  • Whole Foods Corporation (Employers Health Network)
  • Justin is out of network with Blue Cross Blue Shield in cases in which they outsource mental benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Amanda Corley, MSN, APRN, PMHNP-BC:

  • Beacon Health Options
  • ComPsych
  • Magellan Behavioral Health
  • “In process” with Blue Cross Blue Shield of Texas
  • Amanda is out of network with Blue Cross Blue Shield in cases in which they outsource mental health benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Hyojin Han, RN, PMHNP-BC:

  • Blue Cross Blue Shield of Texas Blue Choice PPO
  • Humana Behavioral Health
  • Hyojin is out of network with Blue Cross Blue Shield in cases in which they outsource mental health benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Kelly Gadbury, LPC

  • Beacon Health Options
  • Blue Cross Blue Shield of Texas
  • ComPsych
  • Magellan Behavioral Health
  • Whole Foods Corporation (Employers Health Network)
  • Kelly is out of network with Blue Cross Blue Shield in cases in which they outsource mental benefits to other companies, such as Aetna, Cigna, and United Behavioral Health/Optum.

Provider Fee-for-Service Rate Information:

To meet the demands of our costs and inflation, we will be increasing our fee-for-service rates by 10%.

2014-2018 Rates (effective through January 14, 2019):

2019 Rates (starting January 15, 2019):