/Patient Satisfaction | Pondworks Psychiatry Austin TX
Patient Satisfaction | Pondworks Psychiatry Austin TX 2018-06-18T01:39:33+00:00

Patient Satisfaction

At Pondworks patient satisfaction is not just about the advertising for a clinic; it is the foundation to establishing a successful treatment. A successful treatment is our fundamental reason for being here and we want to get it right. For this reason there are two important ways we look to understand if we are accomplishing our goal.

Patient Goals | Pondworks Psychiatry Austin TX

The first method is a patient satisfaction questionnaire we invite all of our patients to take part in. It is called the CPOSS. It is a journal published, statistically validated, metric to measure our overall performance around patient satisfaction. Please take a look by clicking on the button in the bottom right.

Our second is ensuring the individual patient has a channel to give feedback directly to the top. We understand that not every treatment relationship with a provider ends up being a good match. We also want you to have a way to review your care if something doesn’t seem to be working out. For this reason requests for consultation with Dr. Kim are always available. You can either approach your provider (recommended as your first option) or leave a voice mail directly to Dr. Kim. After conferring with Dr. Kim, your provider will help you to arrange a time for consultation. Common solutions from previous experiences have been successful re-framing of care with your current provider to transfer to other Pondworks providers.

CPOSS

Patient Satisfaction

At Pondworks patient satisfaction is not just about the advertising for a clinic; it is the foundation to establishing a successful treatment. A successful treatment is our fundamental reason for being here and we want to get it right. For this reason there are two important ways we look to understand if we are accomplishing our goal.

Patient Goals | Pondworks Psychiatry Austin TX

The first method is a patient satisfaction questionnaire we invite all of our patients to take part in. It is called the CPOSS. It is a journal published, statistically validated, metric to measure our overall performance around patient satisfaction. Please take a look by clicking on the button in the bottom right.

Our second is ensuring the individual patient has a channel to give feedback directly to the top. We understand that not every treatment relationship with a provider ends up being a good match. We also want you to have a way to review your care if something doesn’t seem to be working out. For this reason requests for consultation with Dr. Kim are always available. You can either approach your provider (recommended as your first option) or leave a voice mail directly to Dr. Kim. After conferring with Dr. Kim, your provider will help you to arrange a time for consultation. Common solutions from previous experiences have been successful re-framing of care with your current provider to transfer to other Pondworks providers.

CPOSS